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Frequently asked questions

SALES QUESTIONS

We support World Wide Sales with our homepage translated into several languages

HOW TO PLACE AN ORDER?

WAS MY ORDER SUCCESSFUL?

IF I HAVE A COUPON - WHERE TO ENTER?

HOW DO I CHANGE OR CANCEL MY ORDER?

PAYMENT

We support all major credit cards and PayPal Express and other country local payment methods

WHAT PAYMENT OPTIONS ARE AVAILABLE?

CAN I ALSO PAY BY INVOICE AND PART MONTHLY PAYMENTS?

ARE PAYMENTS SECURED?

ARE MY CREDIT CARD DETAILS STORED?

WHAT IF I HAVE PROBLEMS TO USE THE COMMON CREDIT CARD PAYMENT OPTION?

IS VAT INCLUDED IN THE PRICES WHEN ORDERING FROM EU?

DO I PAY VAT WHEN ORDERING FROM OUTSIDE EU?

WHAT CURRENCY DO I PAY IN?

DELIVERY

Free Shipping World Wide when ordering a watch

WILL I RECEIVE A TRACKING NUMBER?

FROM WHERE ARE GOODS SHIPPED?

RETURN

We have a 30 days return policy

CAN I RETURN PRODUCTS ORDERED?

HOW DO I KNOW THAT YOU HAVE RECEIVED MY RETURN?

WHEN WILL I BE REFUNDED?

OOPS ā€“ I HAVE RECEIVED AN INCORRECT PRODUCT NOT ORDERED, WHAT NOW?

WARRANTY AND REPAIR

Warranty two years from date of purchase

WHAT IS A WARRANTY ISSUE AND WHAT IS NOT?

WHAT TYPE OF COSTS CAN BE APPLICABLE DURING THE WARRANTY PERIOD?

PRODUCT INFORMATION

Highest quality products

WHAT IS THE WATCH MADE OF?

WHAT IS 3ATM STANDING FOR?

WHAT IS THE WATCH STRAP MADE OF?

CAN I CHANGE MY WRISTBAND?

CAN I WASH MY WRISTBAND?