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Order & Delivery (9)

2568 views   April 17, 2021

  • How to place an order?

    You can place an order through any device – choose your preferred item or items and add them to the shopping cart. Proceed to the One-Step-Checkout page to provide your personal information besides payment details. Make sure to complete all steps so we ca...
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  • Was my order successful?

    When funds have been captured from your account you will receive a confirmation email to your provided email address. In addition, you can log in to your user account and check the order status. Login Or Create An Account If you have not received a co...
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  • If I have a coupon - where to enter?

    You enter your Coupon at the One-Step-Checkout page. The total sum of your order will be discounted instantly, only one Coupon can be used per order. Image to be added here   
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  • How do I change or cancel my order?

    Contact our Customer Service as soon as possible in order for us to change or cancel your order before it's shipped - once shipped any changes or cancellations cannot be resolved.
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  • How do I track my order?

    You will receive a tracking number when your order has been dispatched from our warehouse. We use UPS as our courier partner, to track your package, enter your tracking number on UPS official website. 
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  • From where are goods shipped?

    All orders are shipped from our warehouse in Sweden, Europe.
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  • Do you ship to my country?

    We strive to provide worldwide shipping our courier might be unable to deliver to certain regions. Please contact our Customer Service for additional information. 
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  • Is shipping free?

    Free standard shipping is provided by Jacques Reboul when purchasing a timepiece. Placing an order containing only accessories – no timepiece – may be subject to a shipping fee. This fee will be displayed at checkout.
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  • When will I receive my order?

    Our intention is always to dispatch your order the same day of order. Once it is on its way, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, UPS. Please note tha...
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Return & Exchange (5)

2522 views   April 17, 2021

  • What is your return policy?

    Kindly observe that we do not offer a direct exchange service. You are eligible to return your goods and receive a full return of any purchased products within 30 days of receiving your order. Prerequisite, products must be unused and in original conditi...
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  • What is your exchange policy?

    Kindly observe that we do not offer a direct exchange service. If you are not satisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase within 30 days of receiving your item for a full ref...
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  • Have you received my return?

    Once your returning package has been received, it is processed and inspected before we proceed in approving or disapproving the respective return, you will be notified by email confirming that goods arrived on our side. If you have any questions, feel fr...
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  • When will I be refunded?

    We will refund you as soon as your return is approved, please accept 2-5 banking days thereafter before visible in your account.
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  • Oops - I have received an incorrect product not ordered, what now?

    We do apologize – Notify us on Customer Service right away and please provide your order number.  
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Payment & Security (8)

1403 views   April 17, 2021

  • What payment options are available?

    We provide you with a variety of payment options to make your shopping experience as pleasant as possible. All major credit or debit cards are accepted as well as various other local debit cards and invoicing options.   All available payment options for ...
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  • Can I also pay by invoice and part monthly payments?

    Yes - The payment by invoice option is currently available in USA, Sweden, Norway, Denmark, Finland and Germany You will be given a period of credit for up to 14 days, in addition, Part Monthly Payments are available for up to a period of twelve months, p...
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  • Is my payment information safe & secured?

    Your transaction and payment details are directly handled by Adyen, our payment service provider, with secure encryption, and under strict banking standards. Your credit card details are sent directly to the bank and cannot be read or accessed by any par...
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  • Are my credit cards details stored?

    Jacques Reboul does not handle nor store any credit card information.
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  • What if i have problems to use the common credit card payment option?

    Please try the PayPal Express option - which also enables you to pay with your credit card or through PayPal directly. Notify us on Customer Service for Immediate assistance! 
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  • Is vat included in the prices when ordering from EU?

    YES - All prices on our homepage are based on your selection of country and/or address of delivery and follow the EU regulation of you paying VAT rates per your home country and/or per address of delivery.  There are no customs duties to be paid nor addi...
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  • Do I pay VAT/Sales Tax when ordering from outside the EU?

    NO - We do not collect any VAT or Sales Tax, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur, they must be rendered in order for your package to cle...
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  • What currency do I pay in?

    You will be presented with your local currency if available, otherwise, US Dollars will be used.
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Product Information (7)

1375 views   April 17, 2021

  • How do I know whether my Jacques Reboul is authentic?

    To ensure the authenticity of a Jacques Reboul timepiece, it must be purchased directly from our website or from our authorized Amazon store.  If purchasing from e-commerce platforms such as eBay and Groupon or an unauthorized third party vendor on Amazo...
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  • What is the Jacques Reboul watch made of?

    The watches are made out of stainless steel with the highest quality grading of 316L Glass made out of mineral crystal, resistant against normal wear and tear however to be used with care The expected battery lifetime is 2 to 4 years depending on temp...
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  • Is the watch strap interchangeable?

    YES - Changing the watch strap is quick and hassle-free - all our straps come with a "quick-release-spring-bar" and you will need no tool to quickly change your strap. 
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  • What is the leather watch strap made of?

    All of our leather watch straps are made out of genuine leather.  As leather is an organic material, all watch straps will vary in grain as well as texture. Changes in the hue that come with regular wear are a natural part of the aging process when it co...
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  • Can I wash my watch strap?

    Leather watch straps – We do not recommend washing the leather strap. Exposure to water can dry the leather and possibly cause damage. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leather. Mesh watchb...
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  • What type of movement is used?

    All Jacques Reboul timepieces come with the high-quality Swiss-made Ronda 762 movement which ensures the best quality in the segment.
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  • Is the watch waterprof?

    The water resistance of a Jacques Reboul timepiece is 3ATM, meaning that watches are suitable for everyday use, splash, and rain resistant but should avoid direct contact with water. We recommend taking off your watch before showering, bathing, swimming,...
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Warranty & Repair (2)

1463 views   April 17, 2021

  • What is a warranty issue and what is not?

    Terms of Warranty – Two years from the date of purchase. This warranty covers manufacturing defects on the watch itself; movement, case, and crystal including the strap. Other parts are not covered by this warranty.  Upon expiration of the warranty perio...
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  • How long is the warranty valid?

    Our products are made according to high-quality standards based on the best available material. Your watch is covered by our limited warranty against any defects in manufacturing. Terms of Warranty is two years from the date of purchase. This warranty c...
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Other Questions (4)

1364 views   April 17, 2021

  • What are your terms of use?

    Our terms of use can be found here.
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  • What is your privacy policy?

    Our privacy policy can be found here.
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  • I am a social media influencer – are you open for collaborations?

    Absolutely - Please contact our Collaboration staff at collaborate@jacquesreboul.com 
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  • I want to become an authorized Jacques Reboul retailer or distributor – who do I contact?

    Contact our management at anders@jacquesreboul.com or give us a call on +46 8 410 064 70  
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