Order & Delivery (9)

3023 views   April 17, 2021

  • How to place an order?

    You can place an order through any device – choose your preferred item or items and add them to the shopping cart. Proceed to the One-Step-Checkout page to provide your personal information besides payment details. Make sure to complete all steps so we ca...
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  • Was my order successful?

    When funds have been captured from your account you will receive a confirmation email to your provided email address. In addition, you can log in to your user account and check the order status. Login Or Create An Account If you have not received a co...
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  • If I have a coupon - where to enter?

    You enter your Coupon at the One-Step-Checkout page. The total sum of your order will be discounted instantly, only one Coupon can be used per order. Image to be added here   
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  • How do I change or cancel my order?

    Contact our Customer Service as soon as possible in order for us to change or cancel your order before it's shipped - once shipped any changes or cancellations cannot be resolved.
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  • How do I track my order?

    You will receive a tracking number when your order has been dispatched from our warehouse. We use UPS as our courier partner, to track your package, enter your tracking number on UPS official website. 
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  • From where are goods shipped?

    All orders are shipped from our warehouse in Sweden, Europe.
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  • Do you ship to my country?

    We strive to provide worldwide shipping our courier might be unable to deliver to certain regions. Please contact our Customer Service for additional information. 
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  • Is shipping free?

    Free standard shipping is provided by Jacques Reboul when purchasing a timepiece. Placing an order containing only accessories – no timepiece – may be subject to a shipping fee. This fee will be displayed at checkout.
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  • When will I receive my order?

    Our intention is always to dispatch your order the same day of order. Once it is on its way, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier, UPS. Please note tha...
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