When your order is received you will be notified by a confirmation to your provided email address. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
You can choose to pay with any major credit or debit cards, by Invoice or by Part Payment Instalments through Klarna available in Sweden, Norway, Denmark, Finland and Germany. With payment by any major credit or debit cards, our preferred payment vendor is supporting the most common payment gateways for your territory and will manage all of the banking transactions. Jacques Reboul does not handle nor stores any credit card information.
Payment by card or Direct Bank Transfer
All major credit or debit cards are accepted. Your payment is handled with secure encryption and under strict banking standards. Your card details are sent directly to the bank without any intermediate access in between. There are no extra fees for card payments. In the event that no payment has been received after submitting your order, Jacques Reboul may automatically cancel your order. The preferred payment vendor used by Jacques Reboul is Adyen, powering advanced worldwide payments. Through the services of Adyen you will be provided with the most common payment options for your territory/country. The service of PayPal is also an option available.
Payment by invoice
The payment by invoice-option is available per above territories referred to under clause Payment, and will give you a period of credit for up to 14 days, in addition Part Monthly Payments are available, please find additional information at Klarna additional information. You have to be registered at the address where to shipment of goods to occur. The payment vendor Klarna, will facilitate a customary credit check without notifying you with a courtesy copy.
Rates and Customs duties
All prices on our homepage are based on your selection of country and/or address of delivery and follows the EU regulation of recipient paying VAT rates per their home country and/or per address of delivery, additional information to find at EU VAT Rules. This will apply first when Jacques Reboul reaches the sales threshold for each EU country which varies (€35,000-100,000), pending thresholds Swedish VAT will apply off 25%. There are no customs duties to be paid when buying goods coming from within the European Union, goods are shipped from Sweden, Europe.
We do not collect VAT, duties and/or taxes on orders to countries outside the EU including Norway and we cannot predict what your particular charges may be. If any such additional charges occur, they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
The customer is responsible for any return shipments due to cancelled orders, faulty products or any other reason to return goods to Sweden.
The deduction or inclusion of the VAT is to meet the recommended retail price.
Orders made in another person's name without his consent, or otherwise as a result of Jacques Reboul suffer economic damage will be reported to the authorities. Jacques Reboul holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel Jacques Reboul to cancel the purchase and refund any amount paid. This can be performed at any time.
Private Consumers have the right to return the goods within 30 days from receiving the goods. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to return an order they should contact Jacques Reboul for a shipment address. Return shipping is paid by the consumer. If an item is damaged during transport, Jacques Reboul should be contacted within 30 days for information about compensation.
Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Note that repair/replacements will be charged in the following cases, even during the warranty term.
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water
- Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or on crystal, alteration of the color on the wristband and the peeling of the plating)
- In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
- If the warranty is not submitted along with the watch.
Battery replacement will be charged even during the warranty term. The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.
Jacques Reboul has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the products. We reserve the right for any errors that may appear and cannot guarantee that pictures accurately reflect the factual appearance of the watch or other related products. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
Delivery and cancellations
Jacques Reboul ships worldwide. Deliveries are made in cooperation with the postal services and their partners in respective countries around the world. You have the right to cancel purchases and return delivered goods by contacting Jacques Reboul’s customer service or using the contact form on the Jacques Reboul’s website within 30 days from receiving the goods, provided the goods are unpacked and in the same condition as when received. The cost of return will be at your expense in addition the risk for transporting.
In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Jacques Reboul either through email or by telephone. If a product has been discontinued Jacques Reboul has the right to cancel the purchase and refund the paid amount to the customer. Jacques Reboul will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged or incorrect. If your product is damaged in transport, whether the damage is visible or hidden, you are required to report this to the carrier. If you receive a damaged item or if it does not match your order, you shall contact Jacques Reboul within 30 days from receiving the goods.
Any complaints shall be made to our customer service through our contact form on the website. Please supply the order number and the reason for complaint, you will be notified with return instructions for your goods. Defective products returned to Jacques Reboul should be treated as if they were faultless. In the case that a returned product has no errors or faults, a fee of 10 USD in shipping return will be charged. Jacques Reboul has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
Jacques Reboul’s responsibility for errors in connection to delivery is limited to existing conditions of sale. Jacques Reboul bears no direct or indirect responsibility, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Jacques Reboul shall be exempt from liability for damages and other penalties on the performance contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new/amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
Intellectual property rights & License to use website
Unless otherwise stated, Jacques Reboul and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Jacques Reboul or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Jacques Reboul.
You must not:
- sell, rent or sub-license material from the website;
- reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
- edit or otherwise modify any material on the website; or
- redistribute material from this website (except for content specifically and expressly made available for redistribution)
Where content is specifically made available for redistribution, it may only be redistributed within your organization.
You grant to Jacques Reboul a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Jacques Reboul the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Jacques Reboul or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
Jacques Reboul reserves the right to edit or remove any material submitted to this website, or stored on Jacques Reboul’s servers, or hosted or published upon this website.
Retention of title
All products remain in Jacques Reboul property until full payment is made.
All attempts at fraud reported to the police and Jacques Reboul reserves the right to cancel the purchase if any suspicion is raised.
Governing law and jurisdiction
Registrations and authorizations
Jacques Reboul is registered with the Companies House - Swedish Bolagsverket, Jacques Reboul AB, a Swedish company, company registration and tax number 556686-7981, and its address P.O. Box 23078, 104 35 Stockholm, Sweden.
Updated May 18, 2021